Customer Rights in Car Rental

04.07.2025 - Avtomobil Kiralama Prosesi en

Car rental is a convenient way to gain mobility and comfort. But entering a rental agreement without knowing your legal rights can lead to unexpected costs, stress, or even legal issues. Unfortunately, many customers sign rental contracts without reading the terms, only to face unfair penalties, withheld deposits, or liability for damages they didn’t cause.

1. The Contract – Your Legal Foundation

Every rental starts with a written contract between you and the rental company. This is your main legal protection.

What to check:

• Always read the contract carefully and ask for clarification if needed.

• Look for penalty clauses, fuel policy, drop-off time, and insurance terms.

• Deposit terms and refund conditions must be clearly stated in writing.

2. Insurance – Your Right to Protection

Some rental companies provide vehicles with limited or no insurance, which puts all responsibility on you in case of an accident.

As a customer, you have the right to:

• Request full insurance (full coverage / KASKO).

• Get clear information on what is covered and what is not.

• Be informed in advance about different insurance packages.

3. Technical Issues – Not Your Responsibility

If the car breaks down due to a mechanical issue that is not your fault:

• You have the right to request a free replacement vehicle.

• The company cannot withhold your deposit for technical failures.

• 24/7 assistance and repairs should be provided by the company.

4. Deposits and Withheld Payments

Some companies delay or refuse to return deposits, often without proper reason. Know that:

• If you return the car on time and in good condition, your deposit must be refunded promptly.

• If the deposit is withheld, you must be given an official explanation and receipt.

5. Legal Rights and Complaints

If the company breaks the contract or treats you unfairly:

• You have the right to file a complaint with local consumer protection authorities.

• Keep copies of the contract and payment receipts as legal evidence.

• Your rights as a customer are protected by law, and companies that violate them may be fined.

 

Conclusion

Car rental can be a smart and comfortable choice – only if you know your rights. Read your contract, understand your insurance, and don’t hesitate to ask questions. Never forget:

The car may be temporary, but your rights are permanent.